When a new customer comes to your company, you start with a debit to that customer to perform as promised. Every time products and services meet or exceed expectations, that is a credit.
From Jim Farrell: One common theme I have heard in conversations with others is the companies that survive the next five years will have become true trusted advisers to their farmer-customers.
Annual business planning will help you navigate many questions and create accountability within your organization to lead to greater success for your company.